Refund policy

Return Policy

We want you to be completely satisfied with your WINARM product. If you are not 100% happy with your purchase, you may return it for a refund within 30 days of receiving it.

For products purchased from authorized dealers or retailers, please contact them directly for their return policies.

Return and Refund Policy Details
1. Any item purchased from our website (winarmc.com) can be returned within 30 days of receipt. This also applies to defective, damaged, or incorrectly shipped items.
2. We accept returns for exchanges or refunds, but do not offer store credit or gift cards. Items purchased outside of winarmc.com are not eligible for return.
3. To return an item, please contact our customer service team to obtain a return label. If you are returning 3 or more items, please contact us via email. Returns without a valid return label will be rejected. Please repack the merchandise in the original box or a similar box.
4. All returned merchandise must be in new, unused condition. All promotional items, accessories, manuals, and other documentation (including original packaging) must be intact and included with the return, unless otherwise specified. All original accessories must be present. You may use any carrier to return the item. We recommend you keep the return tracking number for your records.
5. Products sold with promotional items must be returned with all promotional items to complete the return.
6. If you receive a defective/damaged product and wish to request a replacement or refund, you must contact our customer service within 7 days of receipt and provide visual evidence of the damage/defect. Instructions will be provided based on the product's condition. In this case, you must use the return label we provide. If the error is on our side (e.g., damaged, defective, or wrong product), we will refund the original shipping cost. For questions about return shipping costs, please contact our customer service.
7. We are not responsible for items lost or damaged during return shipping. If we do not receive the returned item or it is damaged, your return request may be rejected. Depending on the item's value, you may be required to purchase additional damage insurance.
8. Returned items that do not meet our requirements will be refused and returned to you at your expense.
9. Refunds:
    We will refund your original payment method based on the specific circumstances upon receipt of the return or confirmation of damage by our customer service team. If the return complies with this policy, we will process the refund within 7-10 business days after the warehouse receives the item. Refunds will only be issued to the billing name and address on the original order.

Apparel
Items marked "Final Sale" are not returnable.
Exchanges are not available. Customers must return the original product for a refund and place a new order.
Clothing cannot be worn, washed, or altered.
No obvious signs of use, including deodorant/makeup stains, perfume, or odors are allowed.
This return policy applies only to products purchased directly from winarmc.com.