Shipping policy

Shipping & Delivery Policy

Order Processing

  • Consumer Orders: Shipped within 3 business days after order confirmation.

  • B2B Orders: Please contact your sales representative for lead times.

Shipping & Delivery Time
We ship worldwide (excluding certain regions). Delivery times vary based on the shipping method, destination, and whether the item is shipped from our overseas warehouses or our main warehouse.

  • Standard Shipping: 15–20 business days – applies to most international orders.

  • Expedited Shipping: If we ship from a US or EU warehouse, transit time will be significantly shorter. We will notify you at dispatch with the actual carrier and tracking number.

Please note: Customs clearance in the destination country may occasionally cause delays. Since this is beyond our control, we appreciate your patience and understanding.

Remote Areas & Surcharges

  • Orders to remote US and EU addresses (including but not limited to Alaska and Hawaii) may incur higher shipping surcharges.

  • If your address is not selectable at checkout, it may be classified as remote. Please contact us directly for a shipping quote.

Free Shipping

  • Free shipping is not available for remote addresses.

  • For standard addresses, free shipping eligibility will be displayed at checkout.

Order Tracking
Once your order has been dispatched, we will send you a confirmation email with tracking information.

Carrier Information

  • Regular orders are shipped via UPS / USPS Ground (or equivalent).

  • Larger/B2B orders may be shipped via freight services – we will coordinate with you directly.

Questions?
If you have special delivery needs or concerns, please contact us before placing your order:

We're here to help.